How to Automate Customer Support Ticket Routing Using AI Without Replacing Your Team?
Last updated: June 12, 2026 | Reading time: 11 minutes 🎯 The Real Problem: Last quarter, a SaaS company I consulted for had 12 support agents manually reading and routing 2,400 tickets per week. The average ticket sat unassigned for 4.7 hours before reaching the right agent. After implementing AI routing, that dropped to under … Read more